Changelog

Customers own their auto-reply schedule, with holidays, special replies and one free customer account.

• Auto-reply schedules moved to the customer portal: each business sets its own time zone, quiet hours, weekly windows, holidays and closures. The reseller Workspace schedule card has been removed; use Configure beside a customer to view or change theirs.
• Select all major US holidays fills in federal and widely observed holidays for any year, with the current year pre-selected.
• Every scheduled window can stay silent, send a special response, or send the standard reply — an empty special response falls back to the standard reply, and dated holidays take priority over weekly windows.
• Each reseller now gets one free (NFR) customer account across the per-customer paid features — missed-call auto-reply and the 10DLC compliant customer website. The AI add-on is never included free.
• Billed customer counts and Stripe quantities exclude the free account automatically.
• Reseller and customer help articles updated for customer-owned schedules, holiday selection, window modes and the NFR allowance.

Much faster telemetry collection with a 15-minute freshness cache.

• Telemetry collection now runs each domain's five platform reads in parallel and processes several domains at once, cutting collection time substantially.
• Domains refreshed within the last 15 minutes reuse cached telemetry instead of being pulled again, with a Force full refresh option when you need fresh data now.
• Progress messaging tells you how many domains were reused from cache.

Email plus in-app notifications for ticket status changes and comments, and a friendlier attachment picker.

• Ticket status changes and new comments now send branded email notifications as well as in-app alerts, so you never miss an update.
• Report a problem now says 'Attach files if needed' and uses a Browse files button showing how many files are selected.

Support ticketing with a Report a problem button and a reseller ticket workspace.

• New 'Report a problem' lifebuoy in the header captures the page, app version, browser and recent error details automatically.
• General tickets let you pick any section (or Other), set priority and attach up to five files.
• New Support page lets you track, comment on, close and reopen your tickets.
• Help center gains reseller and customer 'Support & ticketing' articles.

Call reports show pull progress, data freshness and automatic drift checks.

• All Domains reports show a progress bar while CDRs are pulled domain by domain.
• Each report states when metrics were computed, when inventory last synced, and which domains were unreachable.
• Automatic post-query reconciliation recounts raw CDR rows for the exact filters and flags any drift in the UI.

Call reports can now aggregate every synced domain and no longer pre-load a domain automatically.

• Reports page starts with 'Select A Domain' so no data loads until you choose.
• New 'All Domains' option rolls up calls, minutes and answer rates across every synced SkySwitch domain.
• CSV exports label the domain scope as 'All domains' when the rollup option is selected.

Fixed inflated call report totals caused by repeated pages of the same call records.

• Call reports now use the phone platform's standard paging parameter, so each page returns the next set of calls instead of repeating the first one.
• Duplicate pages are detected and discarded, so totals like Total calls, Inbound and Outbound are no longer multiplied.
• Paging now continues further for very busy domains instead of stopping at a fixed 20,000 calls.

Correct inbound/outbound/internal call counts, plus a self-check that flags future mapping problems.

• Call direction is now read from every signal the phone platform provides, so outbound and internal calls no longer show as zero.
• Call reports and traffic rollups page past the platform's per-response row cap, so busy days are counted in full.
• New automatic health finding when summarised daily totals disagree with the raw call records collected for that day.
• New Metrics source panel on Reports and Traffic analytics explaining the exact endpoint and mapping rules behind the numbers.

Missed-call text auto-reply is now enabled per customer, with a filterable customer list.

• New Customers list on the auto-reply page: filter by domain or enabled-only, search, and page through 50 customers at a time.
• Switching a customer on bills immediately and prorated; switching off keeps their service until the billing cycle closes, then billing stops.
• Configure opens the customer's own portal screen as them, with a clear banner and full audit logging.
• Customers with the feature enabled can add their texting numbers and manage wording, hours and blackout windows themselves.
• Customers without it see a simple message pointing them back to their provider.

Release notes, version history, and a version indicator in the footer.

• Added a public changelog at /changelog with the full release history.
• The site footer and the in-app shell now show the running version and link to the changelog.

First tracked release of the VoIPScope operations platform.

• Live SkySwitch inventory of domains, users, devices and numbers with multi-tenant reseller credentials.
• Domain health scanning with dashboards, charts, per-domain filtering, scheduled scans and branded health reports.
• Multi-channel alerting: in-app, email, Slack, Teams and webhooks with per-domain schedules.
• AI analyst add-on: alert-pattern analysis, root-cause explanations, review-before-apply remediation and undo history.
• Telemetry for registrations, traffic, numbers and infrastructure, plus call-volume and extension reporting.
• Customer management for queues, agents, timeframes, phone numbers and dial plans with friendly labels, phone formatting, column controls and CSV export.
• E911 checks, MAC collision detection, call-quality rules and bulk CSV operations.
• White-label client portal with subscriber login, branding, subdomains, custom domains and PWA install.
• Missed-call SMS auto-reply add-on with scheduling, per-number overrides, previews, delivery tracking and feedback review.
• 10DLC Tools: compliance checks with branded PDF reports, generated customer websites, and brand/campaign registration with reseller review or automatic submission.
• Configurable roles with section and field-level permissions, audit logs and exports.
• Stripe billing: reseller-friendly domain-capacity pricing, add-ons, no-card 30-day trials and a free tier fallback.
• Reseller and customer help centers plus a guided onboarding wizard.