Paste this wording into the customer's website to clear the findings from a 10DLC compliance check. Replace every bracketed value with the customer's real details, and keep the sentences that say "paste verbatim" word-for-word — carriers text-match them during brand and campaign vetting.
Where it goes: On the contact / request-service page, with an unchecked checkbox next to the disclosure text.
Checkbox disclosure (recommended)
I agree to receive text messages from [Business Name] at the phone number provided above. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help. Consent to receive text messages is not a condition of any purchase. See our Privacy Policy and SMS Terms & Conditions.
Short form (under a phone field)
By providing your mobile number you agree to receive service and appointment text messages from [Business Name]. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time, HELP for help.
Verbal / in-person consent record
Customers may also opt in verbally when they call or when a technician is on site. We record the date, time and the phone number provided, and we send a confirmation text: "[Business Name]: you are now subscribed to service updates. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help."
Where it goes: A page at /privacy titled "Privacy Policy", linked in the site footer.
Mobile information clause (paste verbatim — carriers text-match it)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information are subject to the terms of this Privacy Policy, including information sharing with subcontractors who provide services on our behalf, such as customer service and messaging delivery. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS section of the privacy policy
[Business Name] collects your name, phone number and service details when you contact us or request service. If you opt in to text messaging, we use your mobile number only to send the messages you consented to receive (appointment confirmations, technician updates and replies to your questions). We do not sell your information. You may opt out of text messages at any time by replying STOP, and you may request deletion of your information by emailing [support@yourdomain.com].
Where it goes: A page at /sms-terms (or a "SMS Terms" section inside your Terms of Service), linked in the footer.
Full SMS terms template
SMS Terms & Conditions 1. Program description. [Business Name] sends text messages to customers who have opted in, including appointment confirmations and reminders, technician arrival updates, quotes, invoices, and replies to questions you send us. We do not send marketing or promotional texts unless you separately opt in to them. 2. How to opt in. You can opt in by checking the SMS consent box on our website contact form, by texting our business number, or by giving verbal consent to our staff. 3. Message frequency. Message frequency varies; you can expect up to 4 messages per month plus messages related to a service request you initiate. 4. Cost. Message and data rates may apply. [Business Name] does not charge for text messages. 5. How to opt out. Reply STOP to any message to unsubscribe at any time. You will receive one confirmation message and no further messages. 6. Help. Reply HELP for help, call [(555) 555-1234] or email [support@yourdomain.com]. 7. Carriers. Carriers are not liable for delayed or undelivered messages. 8. Privacy. See our Privacy Policy for how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Sample messages (use your real ones in the campaign)
1) [Business Name]: your appointment is confirmed for Tue 3/12 between 2–4pm. Reply STOP to opt out, HELP for help. 2) [Business Name]: your technician is on the way and will arrive in about 20 minutes. Reply STOP to opt out. 3) [Business Name]: we received your request and will call you shortly. Msg & data rates may apply. Reply STOP to opt out.
Where it goes: Published in the SMS terms and next to the opt-in form; configured as auto-replies on the messaging number.
Site wording
Reply STOP to unsubscribe at any time. Reply HELP for help.
STOP auto-reply
[Business Name]: you have been unsubscribed and will receive no further messages. Reply START to resubscribe.
HELP auto-reply
[Business Name]: for help call [(555) 555-1234] or email [support@yourdomain.com]. Msg & data rates may apply. Reply STOP to unsubscribe.
Where it goes: Landing page header, about section and footer.
About paragraph template
[Business Name] is a [licensed plumbing contractor] serving [homeowners and property managers] throughout [Dallas County, Texas]. We provide [emergency repairs, water-heater replacement and drain cleaning], and customers reach us by phone, by our online request form, or by text.
Footer block (identity evidence reviewers look for)
[Business Name] [123 Main Street, Suite 200, Dallas, TX 75201] Phone: [(555) 555-1234] · Email: [support@yourdomain.com] Privacy Policy · SMS Terms & Conditions © [Year] [Business Name]. All rights reserved.
How 10DLC applies on the SkySwitch network, plus links to brand and campaign registration.
CTIA-derived consent, opt-out and content rules the wording above follows.
Fields that must match the site: legal name, entity type, EIN, address, vertical.
Use cases, sample messages, opt-in flow and help/opt-out keyword requirements.
Common rejection reasons and how SkySwitch blocks unregistered traffic.
Carrier, trade group and federal agency requirements behind each clause.
This page is guidance, not legal advice. Final approval rests with The Campaign Registry and the mobile network operators. Back to home